A few customers have claimed that NordVPN suddenly disabled or closed their accounts. Some dissatisfied reviewers report issues with the app not working or working poorly after updates. However, while some reviews praise NordVPN's customer service, other reviews cite it as one of the company's biggest shortcomings, which suggests that users' customer service experiences depend on the representative who's contacted them and the depth of their issue. Many positive reviewers report that they feel safer online when they use NordVPN. For the most part, customers either have little trouble using the app or are able to get help from support if they are confused about anything. Many customers praise NordVPN for facing minimal issues and the company's reasonable pricing. Online feedback from verified customers is overwhelmingly positive for NordVPN. Get Started NordVPN customer satisfaction Norton has a strong collection of security features and an enormous network of servers that will keep your data safe. NordVPN provides detailed instructions on how to set up and use its services on its FAQs page under "NordVPN setup tutorials." Generally, customers appear to commend NordVPN for being intuitive and easy to use. You can also learn how to use the NordVPN Chrome extension and connect the service to different devices such as an Amazon Firestick. Both provide detailed information about how to use services such as torrenting and malware protection. Like many VPN providers, NordVPN has a help center and FAQ section on its website. You can contact NordVPN through live chat or email a support representative at The company promises to respond to emails within 48 hours and some reviewers report instant responses to their chat requests. As of July 2023, NordVPN says it is experiencing connectivity issues in China because the government blocked its server configurations for applications and manual connections. This might involve connecting to obfuscated servers to hide VPN service usage. However, users in those countries must configure their operating systems in order to access services. states and across the globe, even in countries that impose internet censorship. While these numbers are no guarantee of NordVPN continuing to stay in business for as long as your plan runs, it suggests the company has managed to attract investors in the past. According to this 2022 press release, Nord Security raised $100 million in a recent round of funding. Nord Security, the owner of NordVPN, doesn't disclose its financials on its website, but the company announced its valuation of $1.6 billion via a press release in April 2022. The 1- and 2-year plans can be refunded only within 30 days of purchasing the plan. For the year-plus plans, we have listed the discounted price, which tends to be fairly stable, along with the list price, which is seldom used -a widespread pricing practice for VPN services. NordVPN pricingīelow are NordVPN's prices as of July 2023 for month-by-month service and one- and two-year plans. NordVPN claims its Complete plan is its most popular offering. With the Ultimate plan, you get everything available on Standard, Plus and Complete, plus: The Complete plan offers all the features of Standard and Plus, as well as: The Plus plan comes with all the features available on the Standard plan, plus: NordVPN's Standard plan comes with the following features: NordVPN plansīelow are details on the different plans offered by NordVPN. Otherwise, subscribers for any platforms who pay for NordVPN can receive your money back if they cancel within 30 days. After 7 days, Google will prompt you to choose a plan, or the app will expire. The only way to try NordVPN without paying anything upfront is to download the Android version from the Google Play store. Cons explained The NordVPN free trial is for Android users only But this might be a valuable feature if you work in journalism or political activism or if you happen to be in a country that heavily censors internet activity. Dubbed Double VPN by NordVPN, this feature slows internet speeds when it’s activated and isn’t needed by all users. NordVPN is among the select VPN services that offers the option for double encryption, which is accomplished by routing your traffic through two VPN servers instead of one. In evaluations by AV-TEST, a reputed third-party tester, NordVPN was nearly twice as fast as the next-fastest VPN provider evaluated, PrivateVPN.
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